Privacy Policy

Sankalp Venkateshwar Chandragurala ("we", "us", "SPROVICE") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use https://sprovice.in and related services.

By using our website, you consent to the practices described in this policy.

Account information: name, mobile number, email address, and delivery addresses when you register or place an order.

Transaction information: order details, payment status, and billing information. Payment card/UPI details are processed securely by Razorpay and are not stored on our servers.

Communications: messages you send to our support team via email, WhatsApp, or contact forms.

Technical data: IP address, browser type, device information, pages visited, and cookies (see our Cookie Policy).

To process and fulfil your orders, including delivery and payment confirmation.

To send transactional SMS and emails (order confirmations, shipping updates, OTP for login).

To provide customer support and resolve disputes.

To prevent fraud, enforce our terms, and comply with legal obligations.

To send marketing communications only if you have opted in. You may unsubscribe at any time.

We share data with trusted service providers who help us operate our business: payment processing (Razorpay), SMS delivery (MSG91), email delivery (Resend), shipping couriers, and cloud hosting.

We do not sell your personal information to third parties.

We may disclose information if required by law, court order, or government authority.

We retain your data for as long as your account is active or as needed to fulfil orders and comply with legal requirements (typically 7 years for tax records).

We use industry-standard security measures including HTTPS encryption, secure session tokens, and access controls. No method of transmission over the internet is 100% secure.

Under applicable Indian law, you may request access to, correction of, or deletion of your personal data by emailing privacy@sprovice.in.

You may update your account details from My Account → Settings at any time.

To lodge a grievance regarding data handling, contact our Grievance Officer at grievance@sprovice.in.