Frequently Asked Questions

The HP 80 is engineered for aggressive, attacking players who demand explosive repulsion, a stiff/crisp hitting feel, and a high-pitched smash sound, enhanced by a Vectran Filament Core for superior tension retention. The HD 65 is designed for supreme all-weather durability and shock absorption, utilizing a thick 0.70mm diameter and a soft feel to protect your arm during long, grueling training sessions.

Our lineup features advanced technical construction: High-Intensity Nylon Multifilament, specialized Braided High Polymer Nylon Fiber outer wraps, and integrated Vectran Fiber cores for elite strength and elasticity.

Yes. SPROVICE strings are standard length (10m) and diameter (0.70mm / HD 65) designed to fit all standard professional and recreational badminton rackets when strung by a certified stringer.

Once your order is dispatched from our Pune facility, you will instantly receive a tracking link via SMS and Email. You can also visit the "Track Order" page on our website and enter your order number or tracking ID to see real-time updates.

Orders are processed within 24 to 48 hours. Standard pan-India delivery takes between 3 to 7 business days, depending on your precise location and pincode serviceability.

Yes, we offer free standard shipping pan-India on all retail orders above ₹999.

We deliver to over 25,000+ pincodes across India, covering metropolitan cities, tier-2/3 towns, and remote regional sports academy locations.

Yes! Cash on Delivery is fully supported across 25,000+ secure pin codes throughout India. You can comfortably pay with cash or digital UPI upon your package's arrival at your doorstep or academy.

We accept all major digital payment options including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, MasterCard, RuPay), Net Banking, and popular mobile wallets through our 100% secure payment gateway.

Absolutely. Our website utilizes high-grade SSL encryption and PCI-DSS compliant payment processing, meaning your financial and card data is never stored on our servers.

For returned COD orders, your refund is handled instantly and friction-free. Upon successful pickup and inspection, the refund amount is credited directly to your SPROVICE Store Wallet, which you can use instantly on your next order. If you prefer a direct bank transfer instead, our support team will simply collect your safe UPI ID or bank account details (Account Number & IFSC) via our secure customer portal, and the funds will be transferred within 3 to 5 business days.

We offer a 15-day hassle-free return window for unused, unopened, and original packaging products in case of any manufacturing defects or transit damage.

Simply log into your account, go to "My Orders", select the item, and click "Request Return". Alternatively, you can drop an email to support@sprovice.in or WhatsApp our customer care line with photos of the item.

For online prepaid orders, funds reflect back in your original source account within 5 to 7 business days. For COD orders, refunds are instantly credited to your SPROVICE Wallet for immediate re-use, or processed directly to your bank account/UPI ID upon request.

You can cancel your order directly from your account page before it gets marked as "Dispatched" by our Pune warehouse team. Once dispatched, cancellation is no longer possible, but you can utilize our easy return policy upon delivery.

Yes, we actively partner with regional badminton academies, professional coaches, and institutional stringing businesses across India with dedicated volume structures.

You don't need to fill out a separate manual form for standard bulk buys! Simply go to "Explore Strings" on our homepage navigation, select your preferred product model (HP 80 or HD 65), and choose your preferred format size directly on the product page—whether you need individual 10-meter retail packs or professional 200-meter bulk reels. Our dynamic price-listing tiers automatically adjust the per-unit value as you increase your piece quantity directly in your cart. For custom institutional bulk consignments, you can still reach out via support@sprovice.in.

Because our strings utilize high-intensity multifilament layers and integrated Vectran fibers (HP 80), they are structurally designed to handle high-tension stringing safely without premature snapping or excessive tension loss. We recommend stringing the HP 80 between 24 to 34 lbs to maximize its explosive repulsion and crisp acoustic crack, and the HD 65 between 22 to 32 lbs to balance long-lasting durability with superior arm shock-absorption. Always ensure your local stringer matches these optimal court ranges!